Advise
Price for the work you actually do
Emergency versus routine pricing, your true cost per hour, margin floors, and a plan to lift the average job value, not just chase more volume.
For plumbing business owners
Business advisory for plumbers who are flat out but not getting ahead.
Plumbing is relentless: emergency callouts, after-hours, blocked drains and hot water, all while quoting after dinner. We help plumbing business owners price properly, build a pipeline beyond referrals, and automate the admin so the business runs without you on the tools.
The reality
Where plumbing businesses get stuck
- 01
Emergency work that doesn't pay like emergency work
A 2am callout priced like a routine job. Penalty rates and drive time eat the margin, and the work that should be your most profitable is quietly your least.
Read the guide - 02
Quoting after dinner, losing jobs by morning
Leads come in during the day while you're on the tools. By the time you quote that night, the customer has already called the next plumber who answered faster.
- 03
Cash tied up in unpaid invoices
The work is done and the materials are bought, but the money is sitting in someone else's account. Profitable on paper, short in the bank.
Read the guide - 04
The business stops when you do
No documented process, so every quote, every schedule change, every problem comes back to you. A holiday means the pipeline dries up.
How we help
How we help plumbing businesses
Advise sets the direction, Build ships it, Automate compounds it. One team, applied to the way plumbing work actually comes in, gets priced, and gets paid.
Build
A pipeline beyond referrals
Local SEO for the searches that convert (emergency plumber in your area), a site that turns visitors into calls, a CRM, and the systems to handle the volume.
Automate
Capture every lead, instantly
Instant SMS and email follow-up the moment a lead lands, an AI quoting assistant, callout and job scheduling, and automated invoice chasing.
Why we can actually do this
Built by an operator who has run a real business, not just advised on one.
Scale360 was founded on thirteen years of building, scaling, and exiting a real operating business. We give advice we have had to live with, and build the systems we have had to run.
- 13+ yrs
- Building and exiting a real operating business
- 170+
- Staff led at peak
- ASX200
- Clients delivered for
Questions
What plumbers ask first.
How do you help us price emergency and after-hours work properly?
We start with your true cost per hour, then build emergency-versus-routine pricing with penalty rates and drive time built in, plus margin floors. The aim is to make your most disruptive work your most profitable, not your least.
We lose jobs because we quote late at night. Can that be fixed?
Yes — this is one of the fastest wins. Instant SMS and email follow-up the moment a lead lands, plus an AI quoting assistant, means the customer hears back in minutes instead of waiting until you're off the tools. Speed of response is often the difference between winning and losing the job.
Can you help with unpaid invoices and cash flow?
Yes. We set up automated invoice chasing so the money doesn't sit in someone else's account, and we look at deposit and payment terms so you're not funding materials and labour for weeks before you get paid.
Do I need a new website, or can you work with what I have?
Either. If your current site converts, we improve it. If it doesn't, we build one focused on the searches that actually convert — like 'emergency plumber near me' — paired with local SEO and a CRM so leads don't leak.
One call. No pitch deck.
Run a plumbing business that runs you? Thirty minutes to find the fix.
No charge, no pitch. We'll look at how you price emergency work, where leads leak, and what to automate first, whether or not you work with us.